hhdb Privacy Policy
hhdb gives the highest priority to protecting your personal information. This policy describes how we collect, use, and keep your information secure.
Table of Contents
1 Introduction and Overview
hhdb (referred to hereinafter as "we", "our", or "platform") is a trusted online gaming platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") describes how hhdb collects your personal information, how that information is used, and how we keep it secure.
This policy applies to the hhdb website hhdb.cam. By using the website, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our website.
We commit that your personal information will never be sold to third parties. We use SSL encryption technology to keep every transaction and piece of personal information secure.
2 Types of Information We Collect
hhdb collects various types of information to help provide you with the best gaming experience. Below is a detailed description of the information collected:
Personal Identification Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID information (where applicable)
Financial Transaction Information
To process deposits and withdrawals, we collect the following information:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Transaction amounts and history
- Mobile banking number
- Transaction date and time
Technical Information
When you visit our site, certain technical information is collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Date, time, and duration of visit
- Referrer URL
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- List of games played and time spent
- Bet amounts and win history
- Session duration
- Preferred game categories
3 Purpose of Using Your Information
hhdb uses the information collected for specific and legitimate purposes. We never use your information for unauthorised purposes.
The purposes for which we use your information:
- Account Management: To create, verify, and manage your user account.
- Identity Verification: To complete the KYC (Know Your Customer) process and prevent fraud.
- Transaction Processing: To complete deposit and withdrawal requests.
- Customer Support: To help resolve your questions and issues.
- Security Assurance: To prevent fraud and unauthorised access.
- Responsible Gaming: To monitor your gaming patterns and identify risky behaviour.
- Service Improvement: To improve platform quality and user experience.
- Legal Compliance: To ensure adherence to applicable laws and regulations.
4 Cookies and Tracking Technologies
The hhdb website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and session information.
Types of cookies we use:
Essential for the core functionality of the site. These cannot be disabled.
For remembering your preferences and settings. These can be disabled.
Used to analyse site usage and improve services.
You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.
5 Sharing Information with Third Parties
hhdb does not sell or rent your personal information to third parties as a matter of policy. However, in the limited circumstances described below, some information may be shared with trusted partners:
When information may be shared:
- Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals.
- Identity Verification Services: With authorised identity verification providers for the KYC process.
- Law Enforcement Agencies: As part of a lawful legal process, in response to a court order or a legitimate request from a government authority.
- Fraud Prevention: With relevant organisations for the purpose of preventing fraud and money laundering.
- Technology Service Providers: Trusted providers of hosting, security, and analytics services who comply with our privacy standards.
6 Data Protection Methods
hhdb uses the latest technologies and methods to protect your information. Our security framework consists of the following layers:
SSL Encryption
Our entire website is protected by SSL (Secure Socket Layer) technology. This ensures that all information transmitted between your browser and our server is encrypted and cannot be read by third parties.
Data Encryption
Sensitive stored information is kept secure using advanced encryption algorithms. Passwords are never stored in plain text — they are kept in hashed form.
Access Control
Access to your personal information is restricted only to authorised staff who need that information. All access is logged and reviewed regularly.
Security Audits
We conduct regular security audits and vulnerability assessments. Any issues identified are resolved promptly.
7 User Rights
As a user of hhdb, you have the following rights regarding your own personal information:
You can view the personal information stored in your account at any time and request a copy.
If your information is incorrect or incomplete, you can request a correction.
In certain circumstances, you can request that your information be deleted (unless there is a legal obligation to retain it).
In certain circumstances, you can request that the processing of your information be restricted.
You can request your information in a structured, machine-readable format.
You can object to the use of your information for specific purposes.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 business days.
8 Data Retention Period
hhdb retains your personal information for as long as necessary. The retention period depends on the following factors:
- Active Account: All relevant information is retained for as long as your account is active.
- Closed Account: Even after an account is closed, some information may be retained for a minimum of five years for legal, regulatory, and financial compliance reasons.
- Financial Transaction Information: May be retained for an extended period in accordance with applicable legal obligations.
- Technical Logs: Generally retained for up to 90 days, but may be longer if required for a security investigation.
Once the specified retention period ends, we securely delete your information or anonymise it so that it can no longer be linked to your identity.
9 Protection of Minors
hhdb services are for individuals aged 21 and above only. We do not knowingly collect personal information from minors or allow them to create accounts.
An age verification process is conducted at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our services, please notify us immediately at [email protected].
10 Policy Changes
hhdb reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notice will be published on the main page of the website.
- A notification will be sent to your registered email.
- The date of the change will be updated on this page.
If you continue to use our services after the changes, it will be assumed that you have agreed to the updated policy. So visit this page from time to time to stay informed about updates.
If you have any objection to a change, please contact [email protected] before closing your account.
11 Contact
If you have any questions, comments or requests regarding this privacy policy, please contact us.
Contact Us
Our support team is always ready to assist with any privacy-related matters. Bengali-language support is available 24/7 via live chat.
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